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Americans With Disabilities Act Grievance Procedure

This Grievance Procedure is established in accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA).  It may be used by anyone who wishes to file a complaint alleging discrimination based on disability in the provision of services, activities, programs, or benefits by the Merced Superior Court.

  1. The complaint should be in writing and contain the complainant’s name, address, and phone number, as well as a detailed description of the incident or condition, and the location, date, and time of any incident.  Upon request to the Merced Superior Court’s ADA Coordinator (contact information provided below), complaints may be filed in another format, such as in person or by telephone, that accommodates the complainant.
  2. The complaint should be submitted by the complainant and/or his/her designee as soon as possible, but no later than 60 calendar days after the incident occurred, to the Merced Superior Court’s ADA Coordinator:  ATTN: ADA Coordinator Merced Superior Court 627 W. 21st Street Merced, CA 95340 Telephone: (209) 725-4103 human.resources@mercedcourt.org
  3. Upon receipt of a complaint, the ADA Coordinator or designee will investigate the complaint.  The ADA Coordinator may, at his/or her discretion, discuss the complaint or possible resolution of the complaint with the complainant or seek additional information from the complainant.  The complainant’s failure to respond to a request for additional information may be deemed an abandonment of the complaint.  The ADA Coordinator or designee may, in his/her discretion, seek assistance from other sources in responding to the complaint.
  4. Within 30 calendar days of receiving the complaint, the ADA Coordinator or designee will respond in writing to the complainant.  The response will explain the position of the Merced Superior Court, and if applicable, of options for the resolution of the complaint.  Upon request to the ADA Coordinator, responses may be presented in another format, such as in person or by telephone, that accommodates the complainant.  If more than 30 days are required to respond to the complaint, the ADA Coordinator will promptly notify the complainant of the expected date that a written response will be provided.
  5. If the complainant and/or designee is dissatisfied with the response by the ADA Coordinator or designee, the complainant may request reconsideration of the response within 20 calendar days after the date of the response.
  6. Requests for reconsideration should be in writing, and include the complainant’s name, address, and phone number, a copy of the original complaint, a copy of the Merced Superior Court’s response, and a description of issues for reconsideration.  Upon request to the ADA Coordinator, requests for reconsideration may be filed in another format, such as in person or by telephone, that accommodates the complainant.  Requests for reconsideration must be submitted to: ATTN: ADA Coordinator Merced Superior Court 627 W. 21st Street Merced, CA 95340 Telephone: (209) 725-4103 human.resources@mercedcourt.org
  7. The Court Executive Officer (CEO) will review the initial complaint, the written response of the ADA Coordinator or designee, and the request for reconsideration, and may, at his or her discretion, discuss the complaint or possible resolution of the request for reconsideration with the complainant, or seek additional information from the complainant.  The complainant’s failure to respond to a request for additional information may be deemed an abandonment of the request for reconsideration.  The CEO or designee may, in his/her discretion, seek assistance from other sources in responding to the request for reconsideration.
  8. Within 30 calendar days of receiving the request for reconsideration, the CEO will respond in writing to the complainant with a final resolution of the complaint.  Upon request to the CEO, the response may be presented in another format, such as in person or by telephone, that accommodates the complainant.  If more than 30 days are required to respond to the request for reconsideration, the CEO will promptly notify the complainant of the expected date that a written response will be provided.
  9. All written complaints, requests for reconsideration, and responses will be retained by the Merced Superior Court for at least three (3) years. 

This Grievance Procedure is not intended to resolve employment-related complaints of disability discrimination or harassment. The Merced Superior Court’s Equal Employment Opportunity Policy, Policy Against Harassment, and/or Discrimination, Harassment and Retaliation Complaint Resolution Policy govern employment-related complaints. This document may be made available in alternate formats as a reasonable accommodation upon request.